Access bulk-billing psychologists online, within 48h.

Talk to psychologists via videoconferencing from anywhere in Australia.

Providing bulk-billed psychology sessions for those who need it the most

Criteria for bulk-billing

At My Mirror we know how important it is to get access to mental health support, when and where you need it most. We support greater access to mental health services by providing bulk-billing sessions (which means at no cost) to those who need it most. Our team reviews on a case by case basis against a few financial hardship criteria.

To apply, you'll need to submit a request through the form linked below. You will also need a referral & valid MHCP (Mental Healthcare Plan) from your doctor. Our team will review your request and follow up within 72 hours.

Submit request

How to access bulk-billed psychology sessions?

choose a psychologist

Talk to your GP

Get a Mental Health Care Plan and a referral letter from your GP to unlock your Medicare benefits.

Book a psychologist

Submit your bulk-billing request

We are committed to provide help to those who need it most. Please fill this form to assess your eligibility to up to 20 bulk-billed sessions/year.

Track your progress

Upload your documents

Once your bulk-billing request has been accepted all you have to do is to create an account and upload your MHCP and referral letter to your profile.

Check your bulk-billing eligibility

An assessment will be completed by our team. You will receive an outcome within 72 hours. Please note, to receive bulk-billing you will need a referral letter, alongside a mental health care plan from your GP.

Submit Request

Not eligible? Sessions start at $96.25.

If you do not meet our bulk billing eligibility, you can still book psychology sessions from $96.25/session with a valid mental health care plan and referral from your GP.

Book a session

Benefits of using our platform

Match with an online psychologist instantly.

We know that lengthy wait times to see a psychologist can be really frustrating when you are looking for timely support. Connect with one of our experienced and readily available registered or clinical psychologists within a day.

Choose a psychologist
Online psychologists

Talk to psychologists from anywhere in Australia.

We believe that everyone should be able to easily access psychology services, no matter where they are located. Our purpose built and secure technology breaks down geographical barriers connecting patients and psychologists.

Our psychologists are available up to 21 hours a day, every day.

We understand you have a busy and varying schedule and have built our service with flexibility in mind. Book to suit your schedule with psychologists available up to 21 hours a day. You can also book recurring sessions in advance to lock in your desired time window.

Create an account
My Mirror online psychology service

Let us help you get on track to feeling your best.

Sign up

Create an account

Sign-up with minimal information required.

choose a psychologist

Pick a psychologist

Browse our experienced and registered psychologists and choose one based on their specialties and/or availability.

Book a psychologist

Book your session

Choose a time convenient for you. We've made sure you will be able to speak to someone within 24 hours.

Track your progress

Track your progress

Put your therapy session advice into action and empower yourself to meet your goals.

" This is a great service!
Being able to participate in these sessions from the comfort of my own home definitely gives me the confidence within myself to be able to open up as best I can. "
K.F

FAQ's

Is My Mirror available Australia wide?

That's right! My Mirror is an Australia wide digital psychology service accessible for all Australians. Where you want. When you want. If you happen to be travelling interstate or overseas, and you'd like to continue your My Mirror psychology services, all you have to do is have access to an internet connection and a device.

Can My Mirror be used as a substitute for face-to-face therapy?

Just like face-to-face psychologists, our Registered Psychologists and Clinical Psychologists are registered with the Psychology Board of Australia (PsyBA), listed with the Australian Health Practitioner Regulation Agency (AHPRA) and individually approved by My Mirror.
Telehealth, or online, psychology services have similar benefits to face-to-face therapy. As sessions are run online, telehealth psychology may not fulfill every expectation you might have of a face-to-face psychology session. However, the ease of access, accessibility, flexibility and cost-effectiveness of psychology services digitally helps Australians overcome accessibility barriers such as time, geography and finances. This allows you to focus on getting help for your mental health needs, which is the priority of any psychologist.
Legally, online psychologists are unable to make an official diagnosis to fulfill any court order.

What is a Mental Health Care Plan (MHCP)?

A Mental Health Care Plan (MHCP) is a support plan written by a GP and it is available to anyone who feels they would benefit from psychological support for mental health concerns. A MHCP is usually accompanied by a referral from your GP to see a psychologist.
With a MHCP you can now access up to 20 Medicare-subsidised or bulk billed psychology sessions per calendar year (increased from 10 sessions as of the 9th October 2020). After your tenth session, your psychologist will require a MHCP review from your GP, so you can access the remaining 10 psychology sessions subsidised or bulk billed. These changes are in place until March 2021 for telehealth psychology, with the possibility of being extended for telehealth.We have designed our online system such that your GP can easily sign-up with My Mirror and enter your MHCP and referral details into our safe and secure platform. These documents are then easily accessible for your My Mirror psychologist before your first therapy session. If you have a paper referral you can upload this onto our system. In every scenario, we have a solution to help you access convenient online therapy.

Am I eligible to access My Mirror online psychology sessions bulk-billed through Medicare?

Using Medicare rebates, you may be eligible to claim up to 20  telehealth psychology sessions as not cost if you meet the following criteria:
- You have a Mental Health Care Plan as deemed appropriate by a GP (your chosen GP or a My Mirror GP) and
- You meet the criteria of someone ‘vulnerable’ as a result of COVID-19 (read our Terms of Service),
- Or you have been directly affected by the 2019/20 bushfires or were a frontline responder,
- Or you live in a regional or remote location

Am I eligible to access My Mirror online psychology services for a reduced cost?

You may be eligible to use My Mirror telehealth services from just $96.25/session, if:you hold a Mental Health Care Plan (but you do not qualify for financial hardship support)
You may be eligible to use our telehealth services for a reduced cost, if**:
- your employer, or relevant organisation, has provided a discount code to apply to our services,
- or your private health insurance covers telehealth psychology services* For more details on rebates, discount codes and pricing structures please read our Terms of Service.
**For further information about employer discounts and private health insurance please speak to your employer and/or your private health insurance provider.

What if I am not eligible for any rebates or discounts? Is there any other way to reduce the costs of my psychology sessions with My Mirror?

If you are seeking psychological treatment without a Mental Health Care Plan, MBS benefit, employer discount or without private health insurance, you will be required to pay the full fee, as outlined on our pricing page. If you believe you are suffering financial hardship or will find it difficult to cover our full fees, please email info@mymirror.com.au  or call 1800 809 406 and we will help do everything we can to minimise or eliminate the cost associated with talking to a psychologist.

Your mental health journey starts here
Let us give you a hand up when and where you need it, to overcome any barriers preventing you from improving your mental wellbeing and living the life you want.